Fill In The Blank: You Should Use A Customer Effort Score Instead Of A Customer Satisfaction Survey When You Want To Understand __________.

–Fill In The Blank: You Should Use A Customer Effort Score Instead Of A Customer Satisfaction Survey When You Want To Understand __________.–

–Ease of completing a task–

–Overall satisfaction vs. satisfaction at a particular moment–

–Satisfaction at a particular moment vs. overall satisfaction–

–Impact of a bug or outage–

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