True or False? In social media, a service level agreement (SLA) refers to how much time passes between when a customer reaches out and when the company responds.

by

–True or False? In social media, a service level agreement (SLA) refers to how much time passes between when a customer reaches out and when the company responds.–

–True–

–False–

Related posts:

  1. True or false? A channel takeover, such as letting an influencer run your Instagram or Twitter handle for a day, is a good idea for brands.
  2. True or false? A crisis plan focuses on what to do when a crisis happens on social media.
  3. True or false? “Earned” media is exposure your brand has paid for, e.g., advertising or promotions.
  4. True or false? Engaging with a customer one-to-one can help a business amplify their reach.
  5. True or false? Follower count is often considered to be a vanity metric.
  6. True or false? If you’re posting the same content across different channels, make sure you post them simultaneously—on the same days and at the same times.
  7. True or false? Influencer marketing and user-generated content will help you bypass some social media platform rules to help you reach your audience.
  8. Before you post anything on social media, you should have a clear understanding of your _______.
  9. Fill in the blank: _____ ads are designed to collect information like name and email address.
  10. Fill in the blank: A lookalike audience is made up of people who ______________.
  11. Fill in the blank: In the _________ stage, a social media manager needs to be able to react quickly, compassionately, and with authority. They also have to integrate social media messages to the appropriate medium and audience.
  12. How are voice and tone related?
  13. Inbound is all about being ________-centric, not competitor-centric.
  14. In social media content, “tone” refers to:
  15. Language like ____________ can help improve your clickthrough and conversion rates on social media because language makes the call-to-action seem more time sensitive, which can encourage instant action.
  16. Let’s say you conduct an audit of your existing social media content and find that on Twitter, posts with statistics get by far the most likes and retweets. What’s the BEST way for you to use this knowledge to inform your future social content plan?
  17. “Real-time marketing” refers to:
  18. Social media listening can help ______.
  19. The most important thing to keep in mind when measuring social ROI is:
  20. The number of leads you generate that actually become paying customers is known as your ________.
  21. The _________ stage focuses on creating message maps and listening protocols on social media.
  22. True or false? 42% of B2B marketers believe they’ve proved that social media has an impact on their business.
  23. True or false? A customer’s buying journey is ever-evolving. You should make updates as you learn more about your buyer persona.
  24. True or False? Adding someone’s name to a page is effective personalization.
  25. True or false? All assets should be built before creating a campaign.
  26. True or false? An inbound sales strategy aims to connect with buyers when they’re in the decision stage of the buyer’s journey.
  27. True or false? Buyer personas are primarily used for developing marketing campaigns.
  28. True or false? Companies delivering customer service see an annual financial gain of 7.5%.
  29. True or false? Competitor benchmarking is one leading indicator of revenue success.
  30. True or false? Contacting new leads within five minutes is better than contacting them within 24 hours.
  31. True or false? Delight is only about the customer experience your service delivers.
  32. True or false? During coaching sessions, the salesperson needs to identify their own path forward.
  33. True or false? Email delivered is defined as the number of valid email addresses that accepted your company’s email.
  34. True or false? Email marketing is about having a conversation with the person you’re sending to.
  35. True or false: Ephemeral stories are quick bits of content, both video and photo, often with fun filters and “stickers” that disappear after a short period of time (1-24 hours).
  36. True or false? Every business exists primarily to create profits.
  37. True or false? Experimenting with new promotional channels can help you improve and scale your content promotion.
  38. True or false? Growth-Driven Design is simply another name for conversion rate optimization (CRO).
  39. True or false? Having a lead qualification framework helps you structure your communication with your prospects.
  40. True or false? Having reliable sales data is required to create an effective coaching program.
  41. True or false? HubSpot invented the flywheel.
  42. True or false? If you decided NOT to host your blog on HubSpot, you would NOT be able to use the blog-specific reports in HubSpot.
  43. True or false? If you don’t have enough hand raisers and good-fit, sales-ready leads to keep your sales team busy, your sales reps should find helpful ways to reach out to good-fit leads that aren’t sales ready.
  44. True or False? If you’re using assets from the marketplace, both the folder structure and names will be determined by the provider.
  45. True or false? If your marketing team is producing a lot of content, a large percentage of it is naturally going to be valuable to the sales team.
  46. True or false? If you take the time to do a comprehensive content audit, there’s no need to perform an event-based audit.
  47. True or false? If you’ve identified multiple personas in your customer base, you should put all of them in your hero statement.
  48. True or false? If you want to think of your company as a flywheel, you shouldn’t think of your sales process as a funnel.
  49. True or false? Including a video at the top of a website page increases bounce rate.
  50. True or false? In most companies, marketing creates more content than any other department.

Leave a Comment